Frequently Asked Questions
Everything you need to know about our fresh flowers and home delivery.
How do you ensure the flowers stay fresh during shipping?
We source our flowers directly from sustainable farms and ship them in temperature-controlled packaging with hydration packs to ensure they arrive in peak condition.
Do you offer same-day delivery?
Yes, we offer same-day delivery in select major metropolitan areas for orders placed before 1:00 PM local time. For all other locations, next-day delivery is available nationwide.
What is your return policy for perishable items?
While we cannot accept returns on live flowers, we offer a 100% Happiness Guarantee. If your arrangement arrives damaged or doesn't meet your expectations, please contact us within 48 hours for a replacement or refund.
Can I include a personalized message with my order?
Absolutely! During the checkout process, you will have the option to write a custom note which will be printed on a premium stationery card and included with your delivery.
How should I care for my bouquet once it arrives?
To maximize the life of your blooms, trim the stems at a 45-degree angle, place them in room temperature water with the included flower food, and keep them away from direct sunlight and drafts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.