Returns & Exchanges
At UrbanStems, we strive to ensure your home is filled with joy and fresh blooms. If your order arrives damaged or fails to meet our freshness guarantee within 48 hours, we are committed to making it right with a replacement or a full refund.
Document the Issue
Take clear photos of the flowers or home goods within 48 hours of delivery to help our team assess the condition of your order.
Contact Customer Support
Reach out to our Care Team via our online portal or email with your order number and the photos you captured.
Resolution Selection
Choose between receiving a fresh replacement bouquet sent via express shipping or a full refund to your original payment method.
Confirmation
Receive a confirmation email once your replacement has been processed or your refund has been initiated by our billing department.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing